Last updated: [Launch date]
Where we ship from
All orders ship from our U.S. fulfillment center. No overseas shipping, no customs delays.
Where we ship to
We currently ship within the United States (including the contiguous U.S.; contact us for Alaska, Hawaii, or territories). International shipping is on our roadmap.
Processing time
Orders are processed and dispatched within 1 business day. Personalized and made-to-order items take 3–5 business days to produce before shipping.
Delivery time
Standard delivery is 2–5 business days after dispatch for in-stock catalog items.
Orders with multiple items
To get everything to you as fast as possible, items may ship from different U.S. fulfillment locations and arrive in separate packages — nothing waits on anything else. You’ll receive tracking for each shipment.
Shipping costs
- Free shipping on U.S. orders over $50.
- A flat $4.95 on orders under $50.
- Any applicable rate is shown at checkout before you pay.
Tracking
You’ll receive a tracking number by email once your order ships. You can also reach us anytime to check on an order.
Delayed or lost packages
If tracking shows your package is significantly delayed or lost, email hello@mycuddlescat.com and we’ll help track it down or make it right.
Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address, we’ll reship it (additional shipping may apply) or refund the item cost minus original shipping.
Contact
Questions about an order? Email hello@mycuddlescat.com.